Business writing (A2/B1 CECRL)

Objectifs pédagogiques

Cette formation s'adresse aux apprenants de niveau intermédiaire. Composée de 10 modules dédiés au vocabulaire et à la préparation de documents professionnels écrits, elle couvre les mémos (vocabulaire, but, format, rédaction), les e-mails (phrases utiles pour commencer, rédiger le corps et conclure), les lettres commerciales (différents types, phrases utiles, format) ainsi que les rapports et comptes-rendus.

Compétences linguistiques travaillées

L'essentiel à savoir

Le programme détaillé

• 01 What is a memo? 8 points
  • Description of a memo
  • Use of a memo
  • Memos vs. formal letters
  • Characteristics of a memo
  • The format of your memo : the heading section
  • The format of your memo : the body of the message
  • The style of your memo : materials
  • The style of your memo : types of memo
• 02 Writing an effective business memo 11 points
  • Are memos still relevant today?
  • Memos vs. emails
  • How to write an effective memo
  • Tip No. 1 : Know your audience
  • Tip No. 2 : Clearly state the purpose of your memo
  • Tip No. 3 : Plan before you take action
  • Tip No. 4 : Present the main point first
  • Tip No. 5 : Enclose only appropriate information
  • Tip No. 6 : Proofread the memo
  • Tip No. 7 : Read your memo out loud
  • The ultimate checklist
• 03 Useful sentences to open an email 10 points
  • Writing emails
  • Opening salutations
  • Copying someone in on your email
  • Forwarding an email
  • Friendly start
  • Referring to previous contact or meeting
  • Saying thank you
  • Stating the reason for writing the email
  • Following up a previous exchange
  • Apologizing for the delay of the reply
• 04 Useful sentences to write the main body of the email 11 points
  • Writing emails
  • Attaching a document to your email
  • Additional elements and important information
  • Requests and enquiries
  • Asking for clarifications
  • Giving information
  • Getting and giving approval
  • Making or changing arrangements
  • Making complaints
  • Apologizing
  • Giving bad news
• 05 Useful sentences to close an email 8 points
  • Writing closing lines
  • Offering further help or information
  • Expecting a reply
  • Mentioning the next contact
  • Expressing thanks
  • Apologizing once again
  • Social closing lines
  • Complimentary closes
• 06 Writing effective emails 13 points
  • About emails
  • Using an email program
  • Basic structure of an email
  • Tip N°1 : Identify the purpose of the email
  • Tip N°2 : Identify your audience
  • Tip N°3 : Have a compelling subject line
  • Tip N°4 : Start with an appropriate greeting
  • Tip N°5 : Keep your message short and concise
  • Tip N°6 : Pay attention to the tone of your email
  • Tip N°7 : Be consistent with your font
  • Tip N°8 : Write a simple closing
  • Tip N°9 : Proofread and follow up
  • Tip N°10 : Differences GB/US English
• 07 Types of Business letters 14 points
  • What is a business letter?
  • Cover letters
  • Letters of recommendation
  • Follow-up letters
  • Letters of resignation
  • Termination letters
  • Invitation letters
  • Letters of complaint
  • Apology letters
  • Sales letters
  • Order letters
  • Letters of thanks
  • Request letters
  • Inquiry letters
• 08 Writing effective business letters 5 points
  • Sending a letter by post
  • The appropriate format: heading, main body, ending
  • The appropriate spacing and font
  • The appropriate style
  • Writing business letters
• 09 Useful vocabulary to write a business report 12 points
  • Writing business reports
  • Useful linking words
  • Useful vocabulary
  • Beginning the report
  • The structure of the report
  • Methodology and findings
  • Expressing opinions
  • Reporting what was said
  • Comparing elements
  • Giving examples
  • Drawing conclusions from the report
  • Giving recommendations
• 10 Writing effective business reports 7 points
  • What is a business report?
  • Who and what are business reports for?
  • The different types of business reports
  • The structure of a report
  • Useful tips to write a business report
  • Writing effective business reports
  • Business writing : Conclusion